*Job Title:* Quality Assurance Specialist
*Job Summary:* Ensure quality delivery and adherence to quality standards across business segments. Implement quality methodologies, monitor compliance, and provide feedback.
*Key Responsibilities:*
– Facilitate quality delivery
– Monitor quality adherence
– Implement quality initiatives
– Analyze data for quality improvements
– Provide feedback and support
*Requirements:*
– Relevant degree/diploma
– 2-3 years of experience in quality assurance or contact center
– Data analysis and analytical thinking skills
*Benefits:*
– Networking opportunities
– Challenging work environment
– Opportunities for innovation