✅ Job Title Summary
Position: Customer Service & Credit Processing Agent
Department: Customer Service / Credit Applications
Role Purpose:
Ensure professional and accurate handling of customer interactions (inquiries, applications, verifications) to enhance customer experience and grow the credit/customer base.
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📌 Key Responsibilities
1. Customer Service:
Respond to customer queries and correspondence promptly and professionally.
Minimize service delays and complaints.
2. Verification Tasks:
Confirm employment and personal details via phone as part of the credit application process.
3. Data Management:
Update customer details in the debtor systems to maintain data accuracy.
4. Application Processing (Outbound Only):
Process store card applications across divisions to grow the credit/customer base.
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🎁 Employee Benefits (“What’s in it for you”)
Incentives:
Earn rewards for meeting/exceeding performance targets.
Career Growth:
Access training and development programs with opportunities to grow within the Mr Price Group.
Staff Discounts:
Discounts at all Mr Price Group stores (Mr Price, Mr Price Home, Sport, Sheet Street, Miladys).
Share Scheme:
Eligible for company shares after one year of permanent employment, offering long-term financial benefits.
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🎓 Qualifications & Experience
Education:
Grade 12 / Matric (required)
Experience:
Minimum 1 year in a call center (preferably new account applications)
Credit/store card application processing experience (advantageous)
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💡 Skills & Competencies
Legislative Knowledge:
Consumer Protection Act, POPIA, National Credit Act, ICASA regulations
Soft Skills:
Communication: Clear, professional verbal communication
Active Listening: Attentive and responsive to customer concerns
Empathy: Demonstrates care and understanding
Technical & Cognitive Skills:
Problem-Solving: Quick identification and resolution of issues
Attention to Detail: Accuracy in processing and data capture