Job Title: Technical Support Intern
Location: Johannesburg
Duration: September 2025 – August 2026
Type: Internship
Salary: Market Related
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About Vox Telecom
Vox Telecom is a fast-growing, dynamic company committed to delivering exceptional service. We’re looking for a Technical Support Intern to join our team and help support Fibre to the Home (FTTH) customers. This is an opportunity to launch your technical career in a supportive and innovative environment.
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Role Summary
As a Technical Support Intern, you’ll be the first point of contact for customers needing assistance with FTTH services. Your role is crucial in ensuring smooth and effective technical support while maintaining strong client relationships and high customer satisfaction.
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Key Responsibilities
Provide first-line support for FTTH-related queries via phone, email, or ticketing systems
Diagnose and troubleshoot fibre connectivity issues
Log and track customer interactions and resolutions
Follow up with clients to ensure issues are fully resolved
Maintain product and technical knowledge
Adhere to company procedures and service standards
Receive on-the-job training
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What We’re Looking For
Strong verbal and written communication skills
Computer literate and able to work with multiple systems
Willing to travel to the office as needed
Self-motivated and eager to learn
Positive attitude with a customer-first mindset
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What You’ll Gain
Hands-on experience in a high-performing technical support team
Continuous learning and development opportunities
Exposure to leading telecom and fibre technologies
Career growth potential within a thriving company
Recognition for your contributions and performance
A collaborative and supportive team culture
How To Apply For Internship – Technical Support Engineer
Location -Johannesburg, Gauteng
Date Published - 24/07/2025
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