Assurecloud Contact Centre Agent

Key Responsibilities:

• Inbound Calls – Receive and direct incoming client calls to the correct department.
• Client Support – Assist clients with queries and provide professional service.
• Call Routing – Act as a switchboard, referring clients to the right contacts.
• Query Logging – Resolve and log client queries accurately and timeously.
• Sales Assistance – Apply basic sales techniques to promote training services.
• Client Relations – Build strong relationships with clients and internal teams.
• Verification Calls – Call clients to confirm details and lock in training dates.
• Document Follow-Up – Follow up with delegates for outstanding registration docs.
• Course Rescheduling – Reschedule clients who missed their original training date.
• Confirmation Calls – Make reminder calls before course start dates.
• Exemption Requests – Assist with re-write and pre-requisite exemption processes.
• CRM Updates – Update client info and call outcomes on the CRM system.
• Info Accuracy – Ensure accurate information is shared with all clients.
• Team Liaison – Collaborate with teams to resolve escalated client issues.
• Customer Focus – Deliver a high standard of client care in every interaction.
• Manage reception area and welcome clients professionally.