Job description:
- To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.
Job roles and responsibilities:
- Recover funds on overdrawn accounts by collecting excess and balances on overdrawn accounts through contacting the client via telephone, emails, or sms.
- Make a repayment arrangement with a client telephonically that is in line with the Collections procedures.
- Contact clients telephonically using predefined collections scripts to recover arrears and rehabilitate the client through contacting the client via telephone.
- Set criteria with regards to the number of accounts that need to be worked on a daily basis.
- Ensure that commitments towards arrears are made and keep to arrangements and normal instalments.
- Rehabilitate delinquent accounts and reduce bad debt (risk).
- Analyse the client’s account to educate the client on how to manage the account in a way to avoid account incurring an overdrawn balance.
Job requirements:
- Grade 12
- 6 months customer service and call centre or retail
Job skills and competencies:
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Compliance Knowledge
- Building Customer Loyalty
- Communication
- Decision Making
- Energy
- Stress Tolerance
- Driving for results
The following documentation may be required for the job application:
- CV
- Qualifications
- Certified ID copy
- Matric certificate
- Academic records
- Covering letter