Online Administrator – Dischem

Job description:

  • Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Secunda store. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.

Job roles and responsibilities:

  • Promote the ultimate superior customer relations experience for all Click & Collect users.
  • Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
  • Stay up to date with all e-mail and system queries and act accordingly.
  • Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
  • Identify opportunities to reduce customer wait times upon picking at stores.
  • Report any system issues as soon as it appears to enhance customer experiences.
  • Correctly pick and pack parcels to avoid customer discrepancies.
  • Resolve any customer queries in the fastest and most appropriate way possible.
  • Inform management of any unresolved customer matters.
  • Maintain regular communication with management and up to date feedback regarding online operations.
  • Implement all new operations as required by management.

Job requirements:

  • Grade 12
  • Proof of Vaccination Certificate
  • Minimum of 1 years’ experience in a relevant retail environment

Job skills and competencies:

  • Computer literate – MS Office and Internet browser administration
  • Communication skills
  • Customer service skills
  • Attention to detail
  • Deadline driven
  • Problem solving skills
  • Patient, honest and trustworthy
  • Time management and accountability

The following documentation may be required for the job application:

  • CV
  • Qualifications
  • Certified ID copy
  • Matric certificate
  • Academic records
  • Covering letter