Job description:
- Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator for their Secunda store. The main function of the role will be to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.
Job roles and responsibilities:
- Promote the ultimate superior customer relations experience for all Click & Collect users.
- Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
- Stay up to date with all e-mail and system queries and act accordingly.
- Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
- Identify opportunities to reduce customer wait times upon picking at stores.
- Report any system issues as soon as it appears to enhance customer experiences.
- Correctly pick and pack parcels to avoid customer discrepancies.
- Resolve any customer queries in the fastest and most appropriate way possible.
- Inform management of any unresolved customer matters.
- Maintain regular communication with management and up to date feedback regarding online operations.
- Implement all new operations as required by management.
Job requirements:
- Grade 12
- Proof of Vaccination Certificate
- Minimum of 1 years’ experience in a relevant retail environment
Job skills and competencies:
- Computer literate – MS Office and Internet browser administration
- Communication skills
- Customer service skills
- Attention to detail
- Deadline driven
- Problem solving skills
- Patient, honest and trustworthy
- Time management and accountability
The following documentation may be required for the job application:
- CV
- Qualifications
- Certified ID copy
- Matric certificate
- Academic records
- Covering letter