Job description:
- Intercare Linden Medical and Dental Centre situated in Randburg, Johannesburg seeks to recruit for a Receptionist. The focus of this position is to provide professional customer service by facilitating the patient administration process.
Job roles and responsibilities:
- Provide efficient, friendly and professional telephone services in patient care.
- Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
- Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
- Direct all customers to the appropriate location, services and Professional.
- Ensure patient confidentiality at all times according to POPIA.
- Ensure that the reception area is always neat and tidy.
- Refer all emergency cases to the nurse’s station according to protocol.
- Assist patients with basic account queries and escalate as necessary.
- Collect all co-payments and account balances according to Intercare policies and procedures.
- Execute and adhere to daily cash-up and banking processes.
Job requirements:
- Grade 12
Job skills and competencies:
- Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
- Computer proficient.
- GoodX system experience will be advantageous.
- Intercare is an equal opportunity employer, and people with disabilities are encouraged to apply.
- We encourage and support COVID-19 vaccinations, and job applicants can submit proof of their vaccination status.
The following documentation may be required for the job application:
- CV
- Qualifications
- Certified ID copy
- Matric certificate
- Academic records
- Covering letter