Job description:
- Dis-Chem Pharmacies’ Blue Crane Ridge store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.
Job roles and responsibilities:
- Manage and report all customer complements and complaints to management.
- Establish a professional relationship with customers.
- Ensure all customer stock queries are dealt with and resolved.
- Maintain effective external communication with customers when they require feedback.
- Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
- Adhere to the customer turnover per hour rate as per company benchmark.
- Manage the shorts and overs at the point of sale, including the floats.
- Manage refund and return transactions.
- Ensure that back shopping and returned goods are handled correctly.
Job requirements:
- Grade 12.
Job skills and competencies:
- Retail administration and operational knowledge
- Team player, good customer relations
- Leadership and management skills
- Trustworthy and honesty
- Ability to work under pressure
- Deadline driven
The following documentation may be required for the job application:
- CV
- Qualifications
- Certified ID copy
- Matric certificate
- Academic records
- Covering letter