Job description:
- To assist clients telephonically (Inbound calls) and electronically by taking their orders.
- Performing outbound calls in order to promote and sell products to clients.
- Increasing sales and retaining the customer base through relationship building, product offering, cold calling and cross-selling/upselling.
Job roles and responsibilities:
- Receive phone calls or faxed orders and accurately capture them onto the system
- Phone Customers for orders and capture onto the system.
- Identify and process misprints
- Rebook missing invoices
- Invoices prioritized / sorted per route
- Customer service and relationship building
- Finding missing stock
- Timeous completion of tasks
- Accuracy of credit processing
- Giving customers feedback in regards to queries
- Closing deals over the telephone
- Perform outbound calls to promote products / campaigns
Job requirements:
- Grade 12
Job skills and competencies:
- Pharmaceutical product knowledge advantageous
- Good telephone etiquette
- Computer literate: MS Office
- Target driven
- Ability to perform under pressure
- Negotiation skills
- Ability to work in a team
- Multilingual (English and two other South African languages)
The following documentation may be required for the job application:
- CV
- Qualifications
- Certified ID copy
- Matric certificate
- Academic records
- Covering letter