Telesales Clerk – Shoprite Group

Job description:

  • To assist clients telephonically (Inbound calls) and electronically by taking their orders.
  • Performing outbound calls in order to promote and sell products to clients.
  • Increasing sales and retaining the customer base through relationship building, product offering, cold calling and cross-selling/upselling.

Job roles and responsibilities:

  • Receive phone calls or faxed orders and accurately capture them onto the system
  • Phone Customers for orders and capture onto the system.
  • Identify and process misprints
  • Rebook missing invoices
  • Invoices prioritized / sorted per route
  • Customer service and relationship building
  • Finding missing stock
  • Timeous completion of tasks
  • Accuracy of credit processing
  • Giving customers feedback in regards to queries
  • Closing deals over the telephone
  • Perform outbound calls to promote products / campaigns

Job requirements:

  • Grade 12

Job skills and competencies:

  • Pharmaceutical product knowledge advantageous
  • Good telephone etiquette
  • Computer literate: MS Office
  • Target driven
  • Ability to perform under pressure
  • Negotiation skills
  • Ability to work in a team
  • Multilingual (English and two other South African languages)

The following documentation may be required for the job application:

  • CV
  • Qualifications
  • Certified ID copy
  • Matric certificate
  • Academic records
  • Covering letter