Telesales Representative – Heineken

Job description:

  • Build unrivalled customer partnerships by being customer centric. Effectively manage quality of finished products and develop high end designated outlets in order to deliver the volume and full-service package as outlined in the Commercial & Supply Chain Plan.

Job roles and responsibilities:

  • Ensure that’s service standards are met in terms of quality assurance, adherence to business processes and attainment of productivity targets.
  • Meet KPI qualifiers and standards
  • Handle and process customer orders, enquiries, and questions, according to internal process and work instructions.
  • Ensure 100% execution against 100% documented SOP
  • Administer and document customer orders, queries, and complaints (e.g., enter data into standard company system) in accordance with established procedures.
  • Identify and exploit cross and up selling opportunities with existing or new customers and/or forward these to sales representative or account managers.
  • Ensure voice call services levels are met
  • Ensure problem solving is executed using TPM methodology.
  • Drives continuous improvements in business processes via critical thinking, sharing of best practices, and ensuring appropriate alignment with cross functional teams.

Job requirements:

  • Matric
  • Diploma

Job skills and competencies:

  • Excellent computer skills and trade experience.
  • Strong organization and planning skills
  • Demonstrated ability to build strong customer relationships and manage customer expectations
  • Accuracy and attention to detail are required
  • Excellent interpersonal, oral & written communication, organization and teamwork skills
  • Proficiency in Microsoft Word, Excel and Outlook
  • Ability to interact with all levels of management
  • Team player; co-operative; proactive; fast learner

The following documentation may be required for the job application:

  • CV
  • Qualifications
  • Certified ID copy
  • Matric certificate
  • Academic records
  • Covering letter